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Return and Refund Policy

Effective Date: 01/01/2023

1. Returns

We want you to be completely satisfied with your purchase from [Your Business Name]. If for any reason you are not entirely happy with your purchase, we are here to help.

1.1 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original packaging.
• The item must be unused and in the same condition as when you received it.
• The item must be returned within 30 Days from the date of purchase.
• Once the product(s) has been installed, then it will not be possible to return the product(s).
• In the event that the product(s)/installation is faulty, normal warranty/service conditions apply.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at infor@motorquip.co.uk or 01626 363311 to request a return authorization.
• Pack your item securely, including any accessories and documentation that were shipped with the product.
• Ship your return to the following address: Motorquip, 51 Wolborugh Street, Newton Abbot, Devon, UK, TQ12 1JQ
• Once we receive your return, we will inspect the item and process your refund within [X business days]. The refund will be issued to the original payment method used for the purchase.

2. Refunds

2.1 Refund Amount

Upon approval of your return, you will be eligible for a refund equal to the purchase price of the returned item, excluding any shipping or handling charges.

2.2 Refund Processing

Refunds will be processed within 7 working days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.

3. Exchange

If you would like to exchange an item for a different size or colour, please contact our customer support team at info@motorquip.co.uk or 0162636311. We will assist you with the exchange process and provide instructions on how to return the original item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 5 days of receiving the product. We will arrange for a replacement or refund, as applicable, at no additional cost to you.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us:

• Email: info@motorquip.co.uk
• Phone: 01626 363311
• Address: Motorquip 51 Wolborough Street, Newton Abbot, TQ12 1JQ

6. Changes to this Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.

We are currently only offering collection from our premise in Newton Abbot.